Our Mission
To help businesses put their customers and employees at the
very heart of their business to deliver customer experiences that
inspire loyalty.
42+
Clients
21+
Partners
We are a customer experience consultancy, focused on helping our clients set up impactful customer experience programs.
The purpose of any CX program is to take action to improve the CX in your business, and at 4SiGHT CX our philosophy is to build CX programs that will deliver lasting impact on your business.
4SiGHT CX is made up of a team of highly experienced CX research consulting professionals, with global experience working on both agency and client side.
Our team have worked around the world, from London, to Hong Kong, Singapore and Sydney. As well as strong local knowledge having spent years in both KSA and UAE.
With industry experts across banking and finance, telecoms, automotive, real estate and B2B, we have the knowledge needed to understand your business issues.
Our research technology provides best-in-class survey platform, along with real-time dashboards, analytics and closed loop ticketing system.
To help businesses put their customers and employees at the
very heart of their business to deliver customer experiences that
inspire loyalty.
Clients
Partners
To deliver CX programs that have a real and positive impact on your customer experience
Empathy is a core skillset of CX management, and one that businesses can leverage more. Understanding customer needs and treating them as individuals is a key driver to inspiring loyalty.
CX programs need to be more than just measurement programs that track a number. The focus should be delivering continuously exceptional experiences to your customers.
Employees should be empowered to take an active role in the CX Program, they know your business best! Their feedback is an invaluable source of data to help you identify what is working and what is not.
Liz Berks is a Customer Experience specialist helping clients to transform their business to align with customer needs and deliver improved business performance.
Liz has experience across the globe helping clients define their CX strategy, as well as working on the frontline of CX definition and development for a global airline.
Liz has 17 years of consulting and customer insights experience globally, from the UK to Hong Kong, Singapore, Australia and Saudi Arabia.
Our team of Strategy Consultants are supported by four Expertise and Technical teams
Qualitative research experts,
helping you to get to know
your customers in depth
Quantitative research
experts, advising on
framework, metrics and KPIs
that meet your business
needs
Managing our best-in-class
survey, dashboard and closed
loop ticketing platform
Experts using social media
content in a new way, helping
you leverage this data source
for actionable insights